Comfort Suites at Tucson Mall

"If every customer service agent were like John, I wouldn’t mind spending money just to stay at a hotel. His attention to detail in making sure what we booked matched up was top-notch. He was very helpful and truly allowed my family and me to have a great short but sweet stay. Our rooms were great, and the neighboring rooms were quiet. Im looking forward to my next stay her at Comfort Suites at Tuscon Mall."

"First off the staff is outstanding! This hotel was recently renovated, very clean and in a good, central location for us. The rooms were clean, comfortable bed and pillows. The breakfast was great, staff there kept the hot foods stocked and options for yogurt toast, waffles etc . Shout out to John at check in with all the helpful information about the area and places to eat!"

"I stayed here two nights into the beginning of a long roadtrip and this Comfort Suites was a nice needed stop. Clean modern hotel and Ann at the front desk was so pleasant! Because I was specifically making an electric vehicle (EV) roadtrip, I chose them because they had EV chargers and that made life so much more convenient. I could charge to 100% (compared to fast chargers) and it meant I didn't have to make an extra stop upon..."

"We have been staying at this hotel every February for twenty years. It's well located for the activities we do in Tucson. It's comfortable, competitively priced but, most importantly, all the staff are courteous, friendly, helpful and go out of their way to make everyone's stay as pleasant as possible."

"John provided excellent service during our stay at the hotel. Our room was clean and well taken care of, and he was helpful whenever we needed anything. He went out of his way to make sure we were comfortable and had everything we needed. His professionalism and friendly attitude really made our stay better. We would definitely stay here again because of the great service he provided."

"Had a major issue during my stay. It involved guest safety, involving an employee and a situation that could have very easily involved law enforcement against said employee.. John was absolutely phenomenal in dealing with this issue and referring it to his manager Beatrice. Both Beatrice and John were very receptive and absolutely horrified by the treatment I received from this employee. She assured me that it would be handled appropriately.. I hope that is true. I hope Beatrice takes..."

"We had a great experience at this hotel. We were greeted by John at the front desk who was warm, cheerful and made us feel very welcome. He provided us with great restaurant options and a list of “must see and do’s” for attractions and hiking trails. The breakfast person was also wonderful keeping the area clean and well stocked with plenty of options for a warm or cold meal. We failed to get the evening person’s name (dark hair..."

"I had a wonderful stay at this hotel and would gladly return. The staff member John was friendly, professional, and always willing to help, which made the experience feel welcoming from check-in. The room was clean, comfortable, and well maintained, with everything I needed for a relaxing stay. Overall, this hotel offered great value and a pleasant experience."